Maintaining Your Contract

Maintaining a valid maintenance contract is critical for ensuring the continued operation and performance of your network. In the event of an error or hardware failure, your support contract will provide you with the necessary technical support or hardware replacement if required.

We Will Manage It For You

Atrion Communications Resources understands the importance of continued support and provides the very best in maintenance and subscription renewal services. By creating a dedicated contracts renewal department, we are able to provide you with useful, timely, and accurate renewal notices and services. Our vendor maintenance database allows us to keep track of all items you currently have under maintenance and when your support will be expiring; we can even track items that were not originally purchased through ACR.

Below are a few of the key services we offer.

• Manufacturer Maintenance Contract Registration – To save you time, we can handle the step-by-step registration for many of your new maintenance contracts.
• Vendor Maintenance Reports – At your request we can provide a detailed list of your maintenance contracts along with the items they cover, the level of support, and your contract start/end dates.
• Co-Termination of all Vendor Maintenance – By co-terminating your maintenance we can eliminate the confusion of multiple expiration dates and schedule your renewals for a date you specify.
• Renewal Quoting and Processing – We automatically begin the renewal and follow-up process 60 days prior to your expiration date, so there is no need to worry about your coverage lapsing.
• Serial Number Tracking – Our inventory database can track the serial numbers of your equipment so units can be easily located and all necessary information is available in the event of an emergency.